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Taipei Hsinchu
+886 2 2100 2100
TAIPEI
+886 3 515 1111
HSINCHU
0800 051 111
TAIWAN TOLL-FREE

FAQ

Ambassador Online Shop

+886 2 2551 1111

shop@ambassador-hotels.com

Monday to Friday

9:00 am to 12:00 noon

1:00 pm to 5:00 pm

Online Shopping Process

    1. Select item and click ADD TO CART
    2. Click CHECKOUT after shopping and reviewing the order
    3. Enter shipping and payment details, and click MAKE PAYMENT to complete the order
    • You will receive a confirmation number via email immediately after completing the order. Our customer service will call you within 48 hours to reconfirm the order and payment details.
    • Call Ambassador online shop on +886 2 2551 1111 or email shop@ambassador-hotels.com
    • Monday to Friday, 9:00 am to 12:00 noon and 1:00 pm to 5:00 pm
    • Call Ambassador online shop on +886 2 2551 1111 or email shop@ambassador-hotels.com
    • Monday to Friday, 9:00 am to 12:00 noon and 1:00 pm to 5:00 pm

Shipping

    • ※Delivery is currently available within Taiwan only.
    1. Select item and click ADD TO CART
    2. Click CHECKOUT after shopping and reviewing the order
    3. Enter shipping and payment details, and click MAKE PAYMENT to complete the order
    • To ensure on time delivery, please provide accurate information requested on the Checkout page. Should any information needs to be clarified, we will contact you directly before shipping.
    • If you are paying online, the information you provided on the Checkout page will be verified by your credit card company. Once the transaction is approved by your credit card company, your shipment together with the GUI, if requested, will arrive at the shipping address within seven working days.
    • No delivery on Saturday, Sunday, nor public holiday.
    • We ship your orders to main island of Taiwan only. We are unable to ship to remote islands of Taiwan or international countries and regions.

Payment

    • Make secure online payment by your valid credit card
    • VISA, MasterCard, and JCB
    • Yes, Ambassador Hotels maintains PCI compliance to incorporate today’s highest safety standards during every payment transaction. Whether shopping online or at a shop managed by Ambassador Hotels, you can shop in confidence knowing we have appropriate security measures in place to protect against any loss, misuse or alteration of information that we have collected from you.
    • Simply look for these security symbols on our website.
    • During checkout, you will know you’re on a secured page when the URL begins with https. The ‘s’ stands for ‘secure.’ For example, https://shop.ambassador-hotels.com/.

Return/Refund

    • Due to their perishable nature and food safety concerns, food products cannot be returned or refunded unless they are damaged during shipping, defective, or incorrect. We cannot accept the return of opened items.
    • Please contact and advise our customer service immediately the return reason and the order confirmation number. Please photograph the product(s) and the receipt concerned, and email the files to shop@ambassador-hotels.com. Please specify Return and Refund in the subject line of the email.

Terms and Conditions

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